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On-Demand CourseSelf-pacedThe KPIs you must track to grow revenue & profit

The Home Service Scorecard Playbook

Taught byHome Service Scorecard Official course
6 lessons · 1h 10m
Coming soon

About this course

The tech, sales, CSR, marketing, and finance KPIs you must track to generate more revenue and profit. A department-by-department walkthrough of the numbers that actually move a home service business — what each one means, how to calculate it, the benchmark to aim for, and what to do when it's off.

What you'll learn

  • The handful of KPIs that matter for each department
  • How to calculate each one — and the benchmark to hit
  • How Tech, Sales, CSR, Marketing & Finance numbers connect
  • How to turn your annual goal into daily targets

Course outline

  1. 1The scorecard mindset: goal → daily targetsFree8m
  2. 2Technician KPIs: revenue, avg ticket, callbacks, TGL14m
  3. 3Sales KPIs: close rate, estimates run/sold, sold dollars12m
  4. 4CSR KPIs: booking rate, calls booked, abandoned calls11m
  5. 5Marketing KPIs: leads, CPL, ROAS, LTV:CAC13m
  6. 6Finance KPIs: gross margin, revenue pacing, profit12m
Home Service Scorecard

Turn this into a daily win plan.

Scorecard turns your annual goal into daily targets across every department, tech, and CSR — synced to ServiceTitan.

Book a Demo See how it works